When you work in customer service, there are going to be some rewards for the job but they’re also going to be some problems to face as well. Perhaps one of the most difficult things that we will have to face in a customer service job is a rude customer. They do exist and it seems as if they are just there to make our day miserable but in the end, they only make up a small percentage of the people that we have to deal with. When we do run into them, there are times when we just may get a victory and that is what happened in this fictional story. Enjoy.
Customer #1: Thank God, this line is taking forever. (There is no line at all, although the tables are mostly occupied.)
Me: Sorry about the wait, sir. May I take your order? (The customer proceeds to rattle off a long, confusing, and often contradictory order, including such things as a meatless ham sandwich.)
Me: Sir, I’m a little confused by your order. Do you mean?
Customer #1: oh for God’s sake, I have to repeat myself now? Weren’t you paying attention the first time?
Me: I’m sorry, sir, but I don’t want to get anything wrong. You made a big order, and…
Customer #1: *sighs* I’ll repeat myself, but just this once. I hate dealing with lazy ignorant dropouts like you.
(He repeats his order, but I understand it even less because I am trying not to cry. He finishes speaking and snaps his fingers at me.)
Customer #1: Hello?! Punch it in, you dumb b****. I haven’t got all day, and (Suddenly one of the other customers; a strongly-built man who has been quietly sitting at a nearby table, roars, and leaps to his feet, flipping the table and spilling his coffee in the process.)
Customer #2: GOD-D*** IT! ONE DAY OUT OF PRISON, AND ALREADY I HAVE TO MURDER AN IDIOT IN A COFFEE STORE! (The rude customer shrieks and flees from the store. I and the remaining customers stare at the man, who quietly picks up the table and comes over to the counter.)
Customer #2: I’ll pay for any damage. If you could show me where the mops are, I’ll take care of the mess too. Me: I-I-I, um
Customer #2: Don’t worry about it, sweetheart. There’s always gonna be an a** like that around.
Me: Uh, you, um
Customer #2: Oh, the prison thing? *laughs* Never been in jail in my life. So, anyway, wheres that mop?